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ASK US!

  • How long does it take for you to process my order?
    It will normally take 1-2 working days. However, it will also depend on how many orders you make and, during the busy period, we may take longer to process. You will be notified upon confirming your order if there will be any delay in processing your order.
  • Can I change the date of my order?
    Yes, you can send an email to us for the change latest 3 working days before the original date of order. The new requested date of order will be subjected to our availability.
  • Do you have physical store where I can visit?
    Currently, we are only based online. But, you may see our booths in some pop-ups or bazaars. Follow us on our social media to keep updated.
  • What dessert options do you have?
    We currently offer whoopie pies and meringue kisses but our team is continuously developing more options. Stay tuned!
  • How can I customize a dessert?
    You can submit your request through the order form on our website. We will contact you for confirmation.
  • How long will the products last for?
    For whoopie pies with fresh cream filling, it can only last for 3-4 days. For whoopies with marshmallow filling, it can only last for 5 days. For meringue kisses, if they are stored in an airtight container, they will last for up to 2 weeks.
  • Do you have dessert tasting service?
    No, but for a confirmed order of more than 100 boxes, we may provide flavor testing for you to choose. Alternatively, you can visit our booths at some bazaars and exhibitions to taste our dessert.
  • Do you have packages for your dessert table services?
    No, our dessert table service is fully custom-made. Hence, we do not have any standard packages.
  • Do you have free shipping?
    We offer free delivery service for orders within Jakarta.
  • Can you ship the products outside Jakarta?
    Due to the nature of our fresh products, we are currently only able to ship the products to Jabodetabek area.
  • Do you deliver or can I pickup?
    We offer both. You can arrange to pick up at our kitchen location in Jakarta.
  • What is your return policy?
    If the dessert that you receive is less than satisfactory, you can return it back to us immediately upon receipt on the delivery day. We would prepare and send over a fresh one.

CONTACT

whoopswhoopiepie@gmail.com

Tel: 021 - 4504460

HOURS

OPEN DAILY 

10 AM - 8 PM

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MAILING LIST

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